Our terms, in plain language.

Appointments and cancellations

If you need to change or cancel an appointment, please let us know as early as you can, and ideally at least 24 hours beforehand, so we can offer the time to someone else.

If you’re running late, please give us a call. We’ll do our best to still see you, but we may need to shorten or rebook your appointment.

Fees and estimates

Before any treatment beyond your examination, we’ll give you a written plan with itemised costs. If your treatment needs to change once it’s under way, we’ll explain why and agree any change in cost with you before we continue.

We don’t list treatment prices on this website, apart from current specials. Your written plan confirms the fee for your treatment. All fees are in New Zealand dollars and include GST.

We only collect what we need to provide your care and run the clinic.

Payment

Fees are due on the day of each appointment, unless we’ve agreed a payment plan with you.

For larger treatment, our in-house payment plan lets you pay an initial amount, then the balance in equal, interest-free payments every four weeks. We also accept Q Card, subject to approval. We offer Southern Cross Easy-claim, and we can lodge ACC claims and prepare WINZ quotes, but any amount they don’t cover is payable by you.

Refunds

If you’ve paid for treatment in advance and decide not to go ahead before it starts, we’ll refund what you’ve paid, less any laboratory or material costs already incurred for your treatment. We’ll show you these costs.

Fees for appointments, consultations and assessments that have already taken place aren’t refundable. Where an assessment fee is credited towards treatment, the credit only applies if you go ahead with that treatment.

If you’re unhappy with any treatment, please talk to us first so we can try to put it right. Nothing in these terms affects your rights under the Consumer Guarantees Act 1993.

Your treatment

We’ll explain the benefits, risks and alternatives of any treatment, and ask for your consent before we start. Every mouth is different, so we can’t guarantee a particular result, but we’ll always tell you what we think is realistic for you.

Offers

Offers shown on this website apply for the period stated and while places are available. Suitability for treatment is confirmed at your assessment.

Using this website

The information on this website is general and isn’t a substitute for advice about your own situation. Please book an appointment for that.

The content and images on this website belong to Classics Dental Ltd unless stated otherwise. Links to other websites are provided for convenience, and we’re not responsible for their content.

Product names mentioned on this website are trademarks of their owners and are used only to describe the products we use. These include Straumann, BLX, BLC, Roxolid, SLActive and coDiagnostiX (Straumann); Invisalign and ClinCheck (Align Technology); Spark, TruGEN and Approver (Ormco); TRIOS (3Shape); SprintRay; Smilecloud; Q Card; and Southern Cross Easy-claim.

New Zealand law

These terms are governed by New Zealand law.

Last updated October 2026.